Refund and Return Policy

Divine Adishakti
contact@divineadishakti.com

Return Policy

Effective Date: [1st Jan-2024]

Thank you for shopping at Divine Adishakti. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following return policy carefully.

7-Day Return Policy:

We offer a 7-days return policy from the date of delivery. Meanwhile, for any reason, if you are not completely satisfied with your purchase, you may return eligible items within 7 days for a full refund, exchange, or store credit. Please note that certain products may be excluded from this policy, and details will be provided on the product pages.

Eligibility Criteria for Returns:

Items must be in their original condition with all tags and packaging intact.
The product should not show any signs of wear, use, or damage.
Customized or personalized items may not be eligible for return unless there is a manufacturing defect.

Return Process:

To initiate a return, please follow these steps:
a. Log in to your account on our website.
b. Go to your order history and select the item(s) you wish to return.
c. Follow the instructions to generate a return request.
d. Once your return request is approved, you will receive detailed instructions on how to return the item(s).

Return Shipping Charges:

Return shipping charges are the responsibility of the customer unless the return is due to a mistake on our part, or the item is damaged or defective.

Refund/Exchange Process:

Refunds will be processed within 15 days from the date we receive the returned item(s).
Exchanges will be processed promptly, and the replacement item(s) will be shipped as soon as the return is approved.

Damage Policy:

We take utmost care in packaging your items to ensure they reach you in perfect condition. In the rare case only, you may receive a damaged or defective product. At that point of time, feel free to contact our customer service team within 2 days of receiving the item. We will provide instructions on how to return the damaged item, and a replacement or refund will be issued upon inspection.

Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer service team at contact@divineadishakti.com

We reserve the right to update or modify this return policy at any time without prior notice. Please check our website for the most current version of our return policy.

Thank you for choosing Divine Adishakti. We appreciate your trust in us.

Sincerely,

Jyoti Sharma (Managing Director)
Divine Adishakti.